rgo Casino & Sportsbook Data Care

This page describes what we collect when you use rgo and how we keep that data protected. We at rgo take your privacy seriously. When you register an account, deposit funds, or place activity on our platform, we collect personal information necessary to verify your identity, process your payments, and comply with applicable law.

Our rgo privacy practices are designed around transparency. We do not sell your data to third parties for marketing purposes. We do not share your account details with unrelated businesses. We use your information only to operate the platform, settle your transactions, and meet legal obligations in the jurisdictions where we operate.

This policy explains what data we collect, how we use it, who may access it, and what rights you have. If you have questions about how rgo handles your information, contact our support team via your account help centre or email.

What Data We Collect on rgo

We collect several categories of information when you use rgo. First, we collect account registration data: your email address, phone number, and password. Second, we collect identity verification data: a copy of your government-issued ID (national ID or passport), proof of address (utility bill or bank statement), and a selfie with your ID. Third, we collect payment information: the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details for mobile banking, local payment, online payment, e-wallet transfers), deposit and withdrawal amounts, and transaction timestamps.

Fourth, we collect activity data: which games you access, your wagers and outcomes, your account balance, your tier status, and your bonus eligibility. Fifth, we collect device and access data: your IP address, browser type, device type, and login timestamps. We use this data to detect fraud, prevent unauthorized access, and comply with anti-money-laundering regulations. Sixth, we collect communication data: any messages you send to our support team, including the content and timestamp.

We do not collect biometric data beyond the selfie required for identity verification. We do not track your location beyond what your IP address reveals. We do not monitor your activity outside the rgo platform.

How We Use Your Data on rgo

We use your data for several purposes. First, we use it to operate the rgo platform: to process your deposits and withdrawals, settle your game outcomes, calculate your tier status and weekly cashback, and manage your account balance. Second, we use it to verify your identity and comply with Know-Your-Customer (KYC) regulations. Third, we use it to detect and prevent fraud, money laundering, and unauthorized access to your account.

Fourth, we use your data to communicate with you: to send account notifications, respond to your support requests, and inform you of promotions or policy changes. Fifth, we use it to improve rgo: to analyze how users interact with our platform, identify technical issues, and develop new features. Sixth, we use it to comply with legal obligations: to respond to law-enforcement requests, maintain audit trails, and meet regulatory requirements in the jurisdictions where we operate.

We do not use your data to build marketing profiles or sell your information to third parties. We do not share your account details with unrelated businesses. We do not use your data for purposes beyond what is described in this policy without your explicit consent.

Third-Party Processors and Data Sharing on rgo

We use third-party service providers to operate rgo. Our payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information to process deposits and withdrawals. Our identity-verification vendor receives your ID, proof of address, and selfie to verify your identity. Our hosting provider stores our servers and databases, which may be located outside your jurisdiction.

We require all third-party processors to sign data-protection agreements. They are not permitted to use your data for their own purposes or share it with other parties. We do not share your data with marketing companies, data brokers, or unrelated businesses. We may share anonymized, aggregated data (such as "X thousand users accessed the sportsbook in Liga 1 markets") for analytics purposes, but this data cannot identify you.

We may disclose your data if required by law: to law-enforcement agencies, tax authorities, or financial regulators. We will comply with legal requests to the extent required by applicable law. We will not voluntarily disclose your data to government agencies without a legal order.

Your Rights and Data Retention on rgo

You have the right to access your personal data held by rgo. You can request a copy of your account information, transaction history, and identity documents by contacting our support team. We will provide this information within a reasonable timeframe, typically 5–10 business days. You also have the right to correct inaccurate data: if your address or contact information changes, you can update it in your account settings or request that we update it.

You have the right to request deletion of your data, subject to legal and regulatory constraints. We may retain your data if we are required to do so by law (for example, anti-money-laundering regulations may require us to retain transaction records for several years). You have the right to object to certain uses of your data, such as marketing communications. You can opt out of promotional emails by clicking the unsubscribe link in any email we send.

We retain your data for as long as your account is active and for a period after account closure to comply with legal obligations. Transaction records are typically retained for 7 years. Identity documents are retained for the duration of your account plus 3 years. If you close your account, we will delete non-essential data within 30 days, subject to legal retention requirements.

Cookies and Tracking on rgo

We use cookies and similar tracking technologies on rgo to remember your login status, store your preferences, and analyze how you use the platform. Essential cookies are necessary for the platform to function: they allow you to log in, maintain your session, and process your transactions. We do not require your consent to use essential cookies.

We also use analytics cookies to understand how users interact with rgo: which pages you visit, how long you stay, and which features you use. This helps us improve the platform and identify technical issues. You can disable analytics cookies in your browser settings, but this may affect your experience on rgo.

We do not use third-party tracking cookies for advertising purposes. We do not allow advertisers to track your activity on rgo. Your browsing history on rgo is not shared with external marketing platforms.

Data Security and Breach Notification on rgo

We implement standard security practices to protect your data. We use encrypted connections (HTTPS) for all communication between your device and our servers. We store sensitive data (passwords, payment information, identity documents) in encrypted form. We restrict access to your data to authorized rgo staff and third-party processors who need it to operate the platform.

We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain incident-response procedures to address any data breaches. If we discover a breach that affects your personal data, we will notify you within a reasonable timeframe and provide information about what data was compromised and what steps you should take.

However, no security system is completely immune to attack. We cannot guarantee absolute protection against all threats. You are responsible for keeping your rgo password confidential and for logging out of your account when you finish using the platform.

International Data Transfers and Jurisdiction

Our rgo servers may be located outside your jurisdiction. When you use rgo, your data may be transferred to and stored in countries other than where you are located. These countries may have different data-protection laws than your home country. By using rgo, you consent to the transfer of your data to countries where we operate, subject to the protections described in this policy.

We apply the same data-protection standards to all data, regardless of where it is stored. We do not transfer your data to countries with weaker data-protection laws without implementing additional safeguards. If you have concerns about international data transfers, contact our support team.

This privacy policy is governed by the laws of the jurisdictions where rgo operates. If you have a dispute about our data practices, you may contact our support team or pursue remedies available under applicable law. For questions about this policy or to exercise your data rights, contact us via your account help centre or email. Our multilingual support team responds during standard support windows.